One-Stop Customer Support: Enhancing the 3PL Experience

In the modern e-commerce industry, logistics efficiency and communication quality directly impact a seller’s competitiveness. Lecangs not only provides comprehensive 3PL (Third-Party Logistics) warehousing and fulfillment services but also optimizes its customer support system to ensure a seamless and highly efficient service experience for sellers.

Challenges of Traditional 3PL Customer Support

Under the conventional 3PL model, sellers often have to communicate with different support representatives at various logistics stages (such as inbound, outbound, and last-mile delivery). Moreover, different sales platforms like Amazon, eBay, and Shopify may require separate support processes, leading to inefficiencies. While this fragmented approach reduces operational costs for warehouses, it can result in miscommunication, unclear accountability, and delays that impact overall service quality.

To enhance operational efficiency for cross-border sellers, Lecangs has implemented a one-stop customer support model. Each seller is assigned a dedicated support representative responsible for all logistics stages, including inbound processing, inventory management, and final-mile delivery. This significantly reduces communication time and enhances overall service quality.

High-Efficiency Support Team: Expertise + Speed = Superior Customer Experience

To further enhance customer experience, Leogistics not only assigns each seller a dedicated support representative but also ensures additional backup support with 2-3 extra team members available. This guarantees instant responses, regardless of the time or workload.

According to the 2024 North America Cross-Border E-commerce Logistics Report, 87% of cross-border sellers believe that efficient customer support is critical to improving buyer satisfaction. In response, Lecangs has doubled the size of its customer service team in 2024 and implemented systematic training to ensure precise and efficient support for sellers’ logistics needs.

Transparent Logistics Tracking for Increased Buyer Satisfaction

E-commerce sellers often have pressing concerns about real-time order status, such as:

• When will my goods be unloaded from the container?
• When will my inventory be available for sale?
• How soon can my orders be shipped out?

Lecangs’ intelligent system integration allows sellers to track their orders in real-time, minimizing customer complaints due to a lack of transparency. According to the Statista Global E-commerce Trends Report, 68% of consumers prefer to purchase from businesses that offer clear and transparent logistics tracking, underscoring the importance of real-time updates as a key competitive advantage in e-commerce.

Value-Added 3PL Services: Optimizing Returns Management & Enhancing Customer Experience

As global e-commerce sales continue to grow, the demand for returns management is also increasing. A joint study by Happy Returns and PayPal found that 81% of U.S. consumers review a store’s return policy before making their first purchase, and 73% say a poor returns experience would deter them from buying again.

For sellers dealing with bulky and high-value items, returns management presents even greater challenges. Unlike small items that can often be discarded, large products have high freight costs, are prone to damage, and are expensive to repair—making returns a costly process.

Comprehensive Returns Solutions for Large Products

To help cross-border sellers mitigate return-related losses, Lecangs offers a range of value-added services, including:

• Return Inspection: Ensuring returned items meet quality standards.
• Restocking: Processing eligible returns for resale.
• Product Disposal: Providing compliant disposal solutions for unsellable goods.

These services not only improve brand reputation and customer satisfaction but also help optimize inventory management and reduce financial losses.

Conclusion: Choose Leogistics for E-commerce Growth

As a professional 3PL service provider, Leogistics goes beyond warehousing and logistics by offering seamless customer support, smart logistics tracking, and value-added return solutions. These enhancements empower E-commerce sellers to optimize supply chain management and strengthen their market competitiveness.

Whether it’s inbound processing, order fulfillment, or returns management, Lecangs is committed to delivering efficient and professional services to help E-commerce sellers succeed in the global marketplace.