Massage Chairs

Challenge：
High FBA fees and lack of pre-delivery inspection reduced profits and triggered customer complaints (e.g., damage upon arrival, installation difficulties).

Solution：
Lecangs LLC offered lower-cost fulfillment plus value-added services: pre-shipment inspection and setup guidance. Lecangs' professional team inspected products for quality before shipment. Additionally, Lecangs' after-sales service outsourcing provided installation guidance, reducing customer complaints.

Result：
Logistics costs decreased by approximately 20%. Damage-on-arrival and related complaints dropped by 85%. The client successfully enhanced the customer experience for high-end products through Lecangs' value-added services.