Office Furniture

Challenge：
Complex assembly of modular desks and chairs led to negative reviews, as the seller was unable to provide installation support, severely impacting customer experience and brand reputation.

Solution：
Lecangs LLC added a White Glove service including in-home delivery, professional assembly, and post-installation cleanup. This service is executed by Lecangs' own fleet, ensuring full control over the pickup, transport, and assembly process, avoiding quality issues from third-party providers. Meanwhile, Lecangs' multi-warehouse network supported B2B order fulfillment from the nearest location, meeting the bulk procurement needs of enterprise clients.

Result：
Positive reviews increased by more than 30%. B2B orders expanded significantly and now account for 40% of total sales. The client successfully entered the corporate procurement market, and brand reputation was greatly enhanced.